Personal

The Refrigerator Scandal

A cautionary tale.

On July 8th of this year I ordered a new refrigerator from Home Depot to be delivered and installed in my home.  

As was appropriate, a date was set for delivery. I kept checking the web site and saw that the date changed. This happened TWO more times. I was not called or emailed anything; I had to haunt the site to keep apprised of my numerous delivery dates.  

Finally, I called Tuesday, July 23rd and a woman told me that this time it was really happening! “It was back ordered, but they have yours” she said. Saturday, July 27th my fridge would be delivered!   The appointment slot was between 2:30 and 6:30.

Saturday the old fridge was emptied (again) and everything chucked into coolers. I checked the website with a doggedness born of disappointment – but fearful of it being changed again as the day wore on I called once again… and was told that it was back ordered.   The fourth time was not the charm. As a matter of fact, one person I spoke with reported that the delivery guys wouldn’t even answer their phone. Nice.

HD lost a customer because of either their ineptitude or that of their contracted delivery company.

We heard good things about Brandsmart, so I ordered the same fridge from them and it was installed two days later. How hard was that, really?

This is the fridge we bought.

I love it!! Thank you Brandsmart!

I received nothing for this post; just the pleasure of calling HD out.

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